911 professionals, also referred to as “dispatchers” or “call takers,” are often the first trained point of contact in an emergency. They begin the important work of obtaining essential information, remaining calm, calming others, and sending the appropriate responders to the right location. They may also provide instructions to the 911 caller, which in many cases is essential to stabilizing or saving a life.
Throughout the nation, 911 call centers or public safety answering points (PSAPs) are managed by a variety of local and state agencies, including law enforcement, fire departments, hospitals, and private EMS companies. This varied governance produces a unique challenge for training telecommunicators, as each agency may have its own educational standards.
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Some 911 professionals are certified as emergency medical dispatchers (EMDs), emergency fire dispatchers (EFDs) or emergency police dispatchers (EPDs). Managers and supervisors may also be certified as emergency number professionals (ENPs) or certified public-safety executives (CPEs).
In 911 OPERATOR, you take on the role of an emergency dispatcher, who has to rapidly deal with the incoming reports. Your task is not just to pick up the calls, but also to react appropriately to the situation – sometimes giving first aid instructions is enough, at other times a police, fire department or paramedics’ intervention is a necessity. Previous article 911 Operator Search and Rescue Download Free PC Game Full Version. Digimon Story Cyber Sleuth Complete Edition-SKIDROW Download Free PC Game Full.
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The National 911 Program supports the work of the 911 community to provide training strategies for telecommunicators and has previously convened a working group of 911 associations to develop recommended minimum training guidelines for telecommunicators.
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